Policy on Personal Information Protection
OUR DETAILS ARE AS FOLLOWS:
The website www.voicescloud.com VOICESCLOUD (we, our, and us).
www.voicescloud.com is a Greek-based online platform that allows users to post jobs and recruit other users. To use the services, both buyers and sellers must create an account.
info (at) voicescloud.com is our email address.
www.voicescloud.com complies with the EU’s General Data Protection Regulation (GDPR) of 2018.
SECURITY OF PERSONAL INFORMATION:
Where required, we analyze user data only for fraud detection, at minimum. As an optional feature, our website provides the client with the ability to hide IP addresses from reports and exports.
WHEN YOU CONTACT US, WE COLLECT THE FOLLOWING INFORMATION:
In conjunction with this clause, we receive and access information from individuals who contact us.
Send an email to:
We collect your email address and any other details you provide in an email sent to the email address displayed on our website.
Use the following form to contact us:
We collect your name, email address, and IP address when you use our contact form. We also get any more details you provide when you fill out the contact form, such as your phone number or company name.
If your contact form is incomplete and missing required information, we will not receive your inquiry if you do not have the mandatory details requested.
We will collect any information you provide in any postal correspondence you give us if you contact us by mail.
WE COLLECT THE FOLLOWING INFORMATION WHEN YOU USE OUR WEBSITE:
In conjunction with this section, we receive and use information from individuals who communicate with specific features on our website.
We collect your name and email address when you sign up for our e-newsletter on our website or choose to receive news and offers from us by entering your name, email address and clicking subscribe or checking a box at checkout indicating that you would like to receive our e-newsletter.
Creating an account on our website:
We collect the following information when you create an account on our website: name, email address, IP address, mailing address, phone number, academics, job experience, ability information, personality/character choices, and any other information you send to us when you fill out the registration form, including any optional information, such as phone number or company name.
WHEN YOU USE OUR WEBSITE, WE COLLECT THE FOLLOWING INFORMATION:
We collect your name, email address, billing address, shipping address, and any other mandatory details required from customers at checkout when using services on our website.
You will not buy services from us on our website or enter into a contract with us if you do not provide this information.
Data that is optional:
We also collect optional details from you at checkouts, such as your phone number and any other information you provide. We also ask if we may contact you for marketing purposes. For more detail, see the section below titled “Marketing Communications.”
Paying for your order:
You must make payment for the services you have ordered after placing an order on our website. We use a third-party payment processor to process your deposits and purchases, and your payment information will be secured through the third-party payment processor you select.
Communication in marketing:
You will have the option to receive marketing emails from us at the time of checkout.
Details about the device:
We keep track of the devices that you use to access our services. This is dependent on the permission you’ve granted us. If you use many devices, we can link the information collected from each to provide you with consistent service regardless of which device you use. Here are some examples of device information that we receive:
- Machine software, device configuration, file names/types, hardware version, signal power, and battery life.
- Can find locations using Wi-Fi, GPS, or Bluetooth.
- Internet service provider, language, cell phone number, IP address, and browser type
THIRD-PARTY INFORMATION COLLECTED OR OBTAINED:
This segment explains how we get information about you from third parties and how we use it.
Information obtained from third parties is as follows:
Third parties usually provide us with details about you. Apple and Google are two of the most popular third parties from which we collect information about you.
It’s also likely that we’ll receive details about you from third parties with whom we’ve had no previous contact.
We will get your name and contact information from third parties, but we may also receive other information about you from these third parties.
IF WE RECEIVE INFORMATION ABOUT YOU IN ERROR FROM THE FOLLOWING SOURCES:
We will delete your information if we collect information about you from a third party in error and do not have a legal justification for processing it.
We received the following information from third parties:
We can get information about you from accessible EU and non-EU sources, such as online customer databases, business directories, social media, and websites, in some circumstances.
DISCLOSURE AND OTHER APPLICATIONS OF YOUR DATA:
This section outlines the circumstances under which we can reveal information about you to third parties, as well as any other purposes for which we can use your data.
We can share details about you with service providers in the following ways:
We enlist the help of third parties to provide us with the resources needed to run our company or assist us.
Where appropriate, we will share your information with service providers to provide you with the service you have requested, whether it is accessing our website or ordering services from us.
Other Third Parties Who May Have Access to Your Information:
We only share your information with other third parties under the situations outlined below.
Data sharing with third parties, such as Google Inc.:
Google gathers information through our web site’s use of Google Analytics. This information includes IP addresses and cookie information. Google Analytics, for various purposes, includes enhancing its Google Analytics service. Google receives information anonymously.
THE TRANSFER AND STORAGE OF YOUR DATA:
When it is appropriate for us to do so, we will share your information with third parties who are either connected to or affiliated with the operation of our company. Accountants, consultants, affiliates, corporate partners, and independent contractors are examples of third parties. Below is more detail on each of these third parties.
Accountants include any type of accountants as well as:
- Partners and Affiliates
- Business associates
- Self-employed individuals
USE AND DISCLOSURE OF YOUR INFORMATION FOR LEGAL PURPOSE:
In some cases, we would need to contact an appropriate authority, such as the police, if illegal or possible criminal activity has occurred. This may be the case if we have been victims of fraud or cybercrime or receive threats or malicious communications directed at third parties or us.
If we conflict with you or a third party, we may need to use your details to settle the dispute or as part of any mediation, arbitration, or court settlement procedure.
We will use and process your personal information to follow our legal obligations.
HOW LONG DO WE KEEP YOUR INFORMATION?
This section explains how long we keep your data. Wherever possible, we’ve set unique retention dates. We’ve laid out the guidelines we use to assess the retention period when that isn’t possible.
Periods of retention:
Information from our server logs stays on file for one year.
Details on placing an order:
When you place an order for services, we keep your details for five years after the end of the financial year in which you place your order, as required by law.
THE FOLLOWING CRITERIA DETERMINES RETENTION PERIODS:
In all other cases, we will keep your data for no longer than required, taking into account the following factors:
- The current and potential purposes and uses of your information, such as whether it is appropriate to keep your information on file to fulfill our contractual obligations to you or to contact you in the future;
- If by law we continue processing your information;
- Whether we have any legal justification for continuing to process your data;
- The worth of your information;
- Any applicable industry standards for how should keep extended knowledge;
- The risks, costs, and liabilities associated with our continuing to keep the data;
- How difficult it is to ensure that the information is correct and up to date; and
- All relevant background information.
HOW DO WE KEEP YOUR INFORMATION SAFE?
We take the following technical and organizational steps to safeguard your information and protect it from unauthorized or unlawful use, as well as accidental loss or destruction:
- Sharing and providing access to your information only to the extent required, subject to reasonable confidentiality constraints and anonymization whenever possible;
- Storing your details on encrypted servers;
- Verifying the identity of someone who seeks access to information before granting it;
EMAIL TRANSMISSION OF INFORMATION TO US:
Information transmission over the internet is not free, and you send any information to us over the internet at your own risk.
We are not liable for any costs, expenditures, lost sales, reputational harm, losses, liabilities, or any other kind of loss or damage incurred by you due to your decision to send information to us in this manner.
ABOUT YOUR INFORMATION, YOU HAVE THE FOLLOWING RIGHTS:
You have the following rights about your details, which you can exercise by sending an email to info (at) voicescloud.com, subject to certain restrictions on certain rights:
- To gain access to your personal information as well as information about our use and processing of your data;
- To recommend that your details are deleted;
- To ask that we limit how we use your information;
- The ability to receive information you’ve given us in a standardized, applicable, and software friendly format (e.g., a CSV file) and to have that information transferred to another data controller;
- You have the right to object to the collection of your data for such purposes; and
- You have the right to revoke your consent to our use of your information at any time if we rely on it to use or process it. Please keep in mind that if you withdraw your consent, it will have no bearing on the legality of our use and processing of your details based on your consent before the time you withdrew your consent.
- The right to deny a decision based on automatic processing, such as profiling, has legal or severe consequences for you.
WHEN YOU REQUEST ACCESS TO YOUR INFORMATION, YOU MUST VERIFY YOUR IDENTITY:
We are liable to use all appropriate measures to verify your identity when you request access to your details.
These safeguards are in place to secure your personal information and reduce the risk of identity fraud, theft, or general unauthorized access.
HOW CAN WE CONFIRM YOUR IDENTITY?
We have appropriate information about you on file; we will use the information to verify your identity.
If we cannot identify you from this information or have insufficient information about you, we can request original or certified copies of certain documents to verify your identity before granting you access to your information.
If you make such a request, we will confirm the precise details we need to verify your identity in your particular circumstances.
YOUR RIGHT TO REFUSE TO HAVE YOUR PERSONAL INFORMATION PROCESSED FOR ANY PURPOSE:
When it comes to your records, you have the following privileges, which you can exercise in the same way that you can exercise them by sending an email to info (at) voicescloud.com:
- To object to us using or processing your information for a task in the public interest or our legitimate interests, including ‘profiling’ based on either of these purposes; and
- To object to your personal information being processed for targeted marketing purposes.
You may also use the following methods to exercise your right to object to us using or processing your data for direct marketing purposes:
- By clicking the unsubscribe connection at the bottom of every marketing email we send you, and then following the instructions that appear in your browser after you do so;
- Requesting that we stop sending you marketing messages by emailing info (at) voicescloud.com.
Significant revisions to our Privacy Statement or the purposes for which we process your data:
Before we use your information for that new purpose, we will provide you with information about the change in question, the goal, and other relevant information.
Before using your information for a reason other than the one for which it is intended, we will get your prior consent where necessary.
PRIVACY OF CHILDREN:
We never communicate or gather information from children under the age of sixteen. The website is not designed to collect any information from children under the age of sixteen.
We’ll likely collect information about people under 16 due to a third-party’s manipulation or fraud. If this happens, we will gain parental consent to use the information as soon as we check the data. If we cannot accept such parental consent, we will remove the information from our servers, as the law requires. Please send an email to info (at) voicescloud.com if you would like to notify us that we have received information about individuals under 16.
JURISDICTION AND GOVERNING LAW:
The laws of Greece must regulate and construe these Terms and Conditions, any documents they refer to, and any conflicts arising from or about them or any documents they refer to, whether contractual or non-contractual.
RIGHT TO COPY:
INFORMATION ON HOW TO CONTACT US:
If you have any concerns about these website’s terms and conditions, please contact us using one of the methods below:
VoicesCloud’s website is www.voicescloud.com.
VoicesCloud’s email address is info (at) voicescloud.com.